Refund and Returns Policy

Effective as of 15.11.2024

 

Returns

 

Original Paintings and Limited Edition Art Prints

Due to the unique nature of the products, original paintings, and limited edition art prints are non-refundable. Each piece is signed and numbered to ensure its exclusivity. Please make your decision carefully before purchasing, as returns or refunds cannot be accommodated for changes of mind.

If your order arrives damaged, please contact art@bohdansvyrydov.com immediately with a clear photo(s) of the damage. To assist in resolving the issue promptly, provide photos of:

  • The packaging (preferably before opening).
  • The damaged artwork or print.

Upon review, we will offer either a replacement (if available) or a refund.

 

Open Edition Art Prints and Other Items

You are eligible for a replacement or refund if your item:

  • Does not arrive.
  • Arrives damaged during transit.
  • Is significantly different from what you ordered.

For all other cases, sales are considered final 24 hours after delivery.

To request a return, please email art@bohdansvyrydov.com with your order number and the reason for your return request.

 

Important Notes on Returns

  • Return Shipping: The buyer is responsible for all return shipping and packing costs. We recommend using a trackable shipping service for your protection. We don’t guarantee that we will receive your returned item.
  • Risk of Damage During Return: If the item arrives back to us damaged, we can only issue a 50% refund of the purchase price.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Need help?

Delivery times may be longer for certain countries, and remote areas. If you need a more precise estimate for your location, please contact us directly.

Please note: We are not responsible for delays beyond our control, such as customs processing or other unforeseen circumstances.

For further questions or assistance, feel free to reach out to art@bohdansvyrydov.com.

This policy is designed to protect the quality and integrity of Bohdan Svyrydov’s artwork while ensuring a fair resolution process for any issues. Thank you for your understanding and support!